1. Introduction
Vercsa.store ("Vercsa", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when using our marketplace. By creating an account or using Vercsa.store, you acknowledge that your information may be processed as described here.
2. Scope
This Privacy Policy applies to all users of Vercsa.store, including guests, buyers, sellers, and staff and administrators. It applies to our website, marketplace services, messaging system, wallet system, seller storefronts, and related features.
3. Information We Collect
Depending on how you use the Platform, we may collect the following information.
Account Information
- Full name
- Username
- Email address
- Password (stored securely in hashed form)
- Country or region
- Date of birth (where required)
- Phone number (if provided)
Seller Verification (KYC)
To allow users to sell on the Platform, we collect identity verification information, which may include government-issued identification, a passport, a national ID card, a driver's license, a selfie or facial verification, proof of address, business registration documents, and tax or regulatory information where required. Identity verification may be processed by trusted third-party verification providers.
Listings and Marketplace Content
We collect information that you publish, including listing titles, product descriptions, images, prices, delivery information, seller storefront details, categories, tags, promotions, and public profile information.
Messages
We collect messages exchanged between buyers and sellers through the Platform, including chat messages, attachments, images, and order-related communications. Messages may be reviewed where necessary to investigate abuse, prevent fraud, resolve disputes, enforce our Terms, or comply with legal obligations.
Reviews and Ratings
We collect ratings, reviews, seller feedback, reputation statistics, and reported reviews. Reviews are generally public.
Wallet and Transaction Information
When you use the Vercsa Wallet, we collect records relating to wallet deposits, wallet balance, purchases, refunds, wallet credits, promotions, seller payouts, transaction history, fees, and dispute outcomes.
Cryptocurrency Payments
Wallet funding is processed through MaxelPay. When you add funds using cryptocurrency, payment-related information may include the cryptocurrency type, blockchain transaction hash, payment amount, payment status, the wallet address used for payment, and processing confirmations. Cryptocurrency payments are processed by MaxelPay according to their own privacy practices. Vercsa does not store private wallet keys.
Device and Technical Information
We automatically collect certain technical information, including IP address, browser type, operating system, device identifiers, language settings, time zone, session information, error logs, and security logs.
Usage Information
We collect information about how users interact with the Platform, including pages viewed, searches, listing views, clicks, login history, feature usage, and time spent using services.
Cookies and Similar Technologies
We use cookies and similar technologies to keep users signed in, remember preferences, improve performance, detect fraud, analyze traffic, and improve user experience. Users may control cookies through their browser settings, although some Platform features may not function properly if cookies are disabled.
4. How We Use Information
We use collected information to operate the marketplace, create and manage accounts, verify seller identities, process wallet transactions and purchases, deliver marketplace features, provide customer support, resolve disputes, investigate fraud, improve security, detect abuse, personalize and improve the Platform, and comply with legal obligations.
5. AI Content Moderation
To help keep the marketplace safe, Vercsa uses automated technologies, including artificial intelligence, together with human moderators. Content that may be analyzed includes listing titles, descriptions, images, uploaded media, seller storefront content, and reports submitted by users. AI systems may identify prohibited goods, policy violations, misleading listings, duplicate content, spam, fraud indicators, image safety concerns, and intellectual property concerns. Automated decisions may result in content being approved, rejected, temporarily restricted, or escalated for manual review, and human moderators may review content before or after publication.
6. Fraud Prevention and Security
We use personal information to verify identities, detect suspicious transactions, investigate fraud, identify compromised accounts, prevent abuse, and enforce Platform policies. Security measures may include automated monitoring, manual investigation, risk scoring, and account verification.
7. Who We Share Information With
We may share information only where necessary.
Payment Providers
Wallet funding is processed through MaxelPay. Relevant payment information is shared with MaxelPay to complete cryptocurrency transactions.
Identity Verification Providers
Seller identity information may be shared with trusted KYC providers to verify identity and comply with applicable legal requirements.
Service Providers
We may share information with companies that help us operate the Platform, including providers of cloud hosting, email delivery, analytics, fraud prevention, customer support, AI moderation, security monitoring, and data storage. These providers may only process information on our behalf and according to our instructions.
Other Users
Certain information is publicly visible to other users, including seller username, storefront, public listings, ratings, reviews, reputation labels, and seller statistics. Personal identification documents are never made public.
Legal Compliance
We may disclose information where required to comply with applicable laws, respond to court orders, cooperate with law enforcement, protect our legal rights, investigate fraud or criminal activity, or protect users or the public.
8. Data Retention
We retain information only for as long as reasonably necessary. Account information is retained while your account remains active; transaction records are retained for accounting, fraud prevention, and legal compliance; KYC records are retained for the period required by applicable law or regulatory obligations; security logs are retained for fraud investigations; and messages and dispute records are retained where needed to enforce our Terms or resolve claims. After the applicable retention period, information may be deleted, anonymized, or securely archived where permitted by law.
9. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location and applicable law (such as GDPR or CCPA-style frameworks), you may have the right to access your personal information, correct inaccurate information, request deletion of eligible information, request restriction of processing, object to certain processing activities, receive a copy of your personal information, and withdraw consent where processing is based on consent. Some requests may be limited where information must be retained for legal, regulatory, fraud prevention, or security purposes. The specific rights available to you depend on your jurisdiction.
11. Children's Privacy
Vercsa.store is intended only for users who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has created an account, we may suspend or permanently delete the account and remove associated information where appropriate.
12. International Data Transfers
Because Vercsa operates internationally, your information may be processed or stored in countries other than your own. Where required, we take reasonable measures to help ensure that international transfers are protected by appropriate safeguards and applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last updated" date and may provide additional notice where required by law. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at [PRIVACY EMAIL] or through the contact methods provided on Vercsa.store. We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.